At Nordic Stretch, we are committed to ensuring our customers are 100% satisfied with their purchases. If for any reason you are not completely satisfied with your order, we’re here to help. Please review the return process and policy below.
You have 30 days from the date you receive your item to request a return — even if the product has been tried.
Return Eligibility:
To be eligible for a return, the product must be in its original condition and all parts must be complete.
How to Start a Return:
To initiate a return, please contact our customer service at contact@nordicstretch.com Include your order number and a brief explanation of the reason for the return or how we can improve our products.
Return Shipping:
The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item, defective product, or damaged goods). Please note that delays caused by customs clearance are outside our control and are not considered valid reasons for a return.
Refund Process:
Once we have received and inspected your return, we will notify you whether your refund has been approved or declined. If approved, the refund will be issued to your original payment method within up to 7 business days. The exact time may vary depending on your bank or payment provider.
Returns After 30 Days:
We are unable to accept returns that are sent back after 30 days.
Damages, Errors & Claims:
Faults appearing after 30 days: These are handled under our 12-month warranty. See the warranty section below.
Wrong product or size: Contact us within 48 hours at contact@nordicstretch.com and we will send the correct item at no extra cost.
Damaged or defective product: Contact us within 5 days with photo and video evidence. Once the claim is approved, we will send a replacement free of charge.
Issues reported later than 30 days: These are handled under our 12-month warranty. See the warranty section below.
Exchanges:
If you would like to exchange a product for another variant or color, contact us at contact@nordicstretch.com. Once we have received and approved the return, you can place a new order. An exchange shipping fee of 6 EUR applies.
Return Denial:
Nordic Stretch reserves the right to refuse returns that do not meet our policy guidelines. Items returned after the eligible period may also be declined. Returns sent to any address other than the one provided via our returns process will not be accepted.
Order Changes or Cancellations:
We work quickly to prepare your order for shipment, sometimes within just a couple of hours. Because of this, changes are not always possible. If you need to change or cancel your order, you must contact us within approximately 2–3 hours of purchase. We’ll do our best to help, provided your order has not yet left our warehouse. To avoid issues, please double-check your order and shipping details before confirming your purchase.
Unclaimed packages:
If a package is not collected, it will automatically be returned to us by the shipping company. In such cases, a fee of 20 EUR will be charged to cover our handling costs. If you wish to cancel your purchase, it is important that you first collect the package and then contact us to process the return correctly.
Warranty:
In addition to your statutory rights under consumer law, we provide a 1-year warranty on all our products.
Coverage period: 12 months from the date your order is delivered.
Who it covers: The original purchaser. Proof of purchase, your order number or confirmation email is required. This warranty is not transferable and applies only to products purchased directly from Nordic Stretch.
What is covered
Manufacturing defects
Material defects
Functional faults arising under normal use — for example a threaded section that will not tighten correctly, a joint that loosens progressively with ordinary use, a bent pole section, or ball ends that will not seat on the pole tips
What is not covered
Normal wear and tear, including cosmetic marks, scuffs and surface scratches
Damage caused by over-tightening the threaded sections
Use as a walking aid, cane or support staff, or any use that places body weight on the product. The Mobility Stick is designed for mobility work, anchored against the floor. It is not tested or rated as a weight-bearing product.
Commercial use, including clinics, studios, gyms and rental
Damage from accidents, drops, misuse or lack of reasonable care
Any modification to the product
How we put it right
Where a claim is approved, we will resolve the fault using whichever of the following is appropriate, at our discretion:
1. A replacement part for the affected section
2. A replacement product, where a part will not resolve the fault
3. A refund of the purchase price, where neither of the above is possible
Replacement parts and products are supplied free of charge, with free shipping, and you do not need to return the faulty item unless we specifically ask you to.
If a replacement supplied under this warranty develops a covered fault, contact us and we will resolve that too. In those cases we may offer a refund of the purchase price rather than a further replacement.
How to make a claim
Email contact@nordicstretch.com with:
Your order number
A description of the fault and when it appeared
Clear photos of the fault, and — where the fault involves assembly, threading or movement in a joint — a short video showing it
Video matters for joint and thread faults. A photo cannot show how much a section moves under pressure, and it is what lets us confirm the fault and send the right part first time.
Please contact us as soon as a fault appears. We aim to reply within one business day and to confirm a resolution within three.
Your legal rights
This warranty is given in addition to your statutory rights under the consumer law of your country. It does not limit or replace those rights, and nothing in this warranty affects them.
Contact:
If you have any questions regarding our return policy, please contact us at contact@nordicstretch.com
Company information
Company name: Ecom Consulting
Email: contact@nordicstretch.com
